YellowRok Privacy Policy

YellowRok is committed to providing professional services through consulting and advice. This policy outlines our ongoing obligations to the company, employees, customers, and other stakeholders regarding the management of Personal Information.

The Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers. This information is obtained through various methods such as site visits, phone calls, emails, third-party communications, and online research.

We collect Personal Information primarily to provide professional consulting services to our clients and their related stakeholders. We may also use this information for secondary purposes closely related to the primary purpose, in circumstances where the direct stakeholder would reasonably expect such use or disclosure. Any company, person, or stakeholder may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Sensitive Information

Sensitive Information, as defined in the Privacy Act, includes details about an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information. We use Sensitive Information only:

• For the primary purpose for which it was obtained
• For a secondary purpose directly related to the primary purpose
• With the direct stakeholder’s consent, or where required or authorised by law

Third Parties

Where reasonable and practicable, we will collect Personal Information only from the direct party. However, in some circumstances, we may receive information from third parties relevant to our business operations. In such cases, we will take reasonable steps to ensure the stakeholder is made aware of the information provided to us by the third party.

Disclosure of Personal Information

Personal Information may be disclosed in the following circumstances:

• To third parties with consent
• Where required or authorised by law

Security of Personal Information

We store Personal Information in a manner that is reasonably protected from misuse, loss, and unauthorized access, modification, or disclosure. When Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. Most Personal Information is stored in client files, which we keep for a minimum of 7 years.

Access to Your Personal Information

Customers may access the Personal Information we hold about them to update or correct it, subject to certain exceptions. Requests must be made in writing by emailing admin@yellowrok.com.au.

Maintaining the Quality of Your Personal Information

It is important to us that Personal Information is accurate, complete, and up to date. If the information we have collected is not current or accurate, please inform us as soon as possible so we can update our records and continue to provide quality and professional services.

Policy Breach

If there is a breach of this policy, the relevant stakeholder will be notified within 24 hours of the company’s awareness.

Policy Updates

This policy may change from time to time and is reviewed annually.